HGC Global Communications Limited (formerly Hutchison Global Communications), a fully-fledged ICT service provider and network operator based in Hong Kong with extensive global coverage, selected Telesmart's cloud-based virtual numbers inventory management platform to automate numbering orders, provisioning, routing and porting end to end. The relationship was announced on 16 May 2023, confirmed by HGC's own press release.
The problem
HGC needed to move faster on numbering requests without losing the operational control that a Tier-1 network operator has to retain — visibility over analytics and routing, not just a faster order form.
What changed
Provisioning became a governed, automated flow: order requests translate into live traffic in under 10 seconds, replacing a manual process. HGC's customers gained a self-service web portal to place orders and provision numbers themselves, while HGC retained full control over analytics and routing through API integration — self-service for the customer, governance retained by the operator.
Neil Kitcher, Co-Founder, Telesmart:
"HGC needs agility, and we provide that, to turn order requests into live traffic in under 10 seconds. We're streamlining the end-to-end service experience, meaning HGC can continue serving their global customers with efficiency and precision."
Carrie Chan, Vice President of Cloud Communication & Voice Services, HGC:
"With so many providers in the market, customer experience is a huge differentiator. HGC prides itself on going above and beyond for the customers it serves, and we're confident that by working with Telesmart, we're doing just that."
"With API integration, our customers are benefitting from Telesmart's solution while we maintain full control over analytics and routing capabilities. It's a win-win for us, and we look forward to seeing how the partnership grows."
Suman Vuddaraju, Head of Sales of Cloud Communications & Voice Services, HGC:
"The shifting requirements from our customers are driving the needs on the web portal where customers can place order and provision the numbers by themselves. With the increasing demand on numbers for different use cases, this cloud-based customer portal will help HGC to capture more business in our numbering services."
The outcome
Order requests reach live traffic in under 10 seconds. Numbering orders, provisioning, routing and porting are automated end to end, and HGC's own customers now place orders and provision numbers through a self-service web portal, without HGC losing control of analytics or routing. Dynamic Provider functionality gives HGC access to a wider range of numbering options, reducing exposure to unused, unbilled inventory.
This relationship was originally announced under the "Telesmart.io" brand, prior to the company's transition to its current "Telesmart" identity. Quotations and facts above are reproduced verbatim from HGC's official press release and Telesmart's own first-party announcement — see the Customer & Partner Evidence Register for full sourcing.